Support
Help with the beta.
Signing in, installing, and what to do when something isn't right.
Write to us
We read every message. Tell us your phone's make and model, and copy the two lines at the foot of Profile in the app, Version and Server: they tell us exactly which build you have.
Common questions
My sign-in code hasn't arrived.
In this beta codes are not emailed. After you ask for one in the app, we send it to you ourselves by a private message, usually within minutes. A code lasts 5 minutes and works once, so ask for a new one if it has run out. Still nothing? Write to us with the email address you used and the time you tried.
The app says my number isn't on the beta.
During the beta, accounts are opened by invitation, for one email address each. Sign in with exactly the address we invited. Not invited? How to join
I can't install the app.
Download the APK from the Android page on your phone and open it. When Android asks, allow your browser to install apps; you can turn that off again afterwards. If Play Protect warns about an unknown developer, write to us before going on. This beta is Android only for now.
Is my money safe?
No real money is involved. The beta uses test money and a sandbox bank, so nothing you do in it can move your own money. The app never asks for your bank password, card number or PIN; if anyone claiming to be Quantum Chartered does, it isn't us.
Can I rely on the AI's analysis?
Use it to understand figures, not to decide. It explains; it never advises, and in the beta its prices are simulated. How the AI works
How do I report a problem?
In the app, open Help and choose Report a problem: it reaches the team running the beta with your app version, and our answer appears under Your reports. Or write to us with what you did, what you expected and what happened instead, a screenshot or screen recording if you can, and the Version and Server lines from Profile. If you think you've found a security weakness, say so in the subject line, and please don't test it on anyone else's account.
How do I leave the beta, or have my details removed?
Write to quantumchartered@gmail.com from the email address we invited. We'll take you off the beta, remove your personal details, and confirm when it's done. Privacy notice